Internal Communication Issues in Multinational Corporations, Case: Outotec Filters
Pham, Thanh (2014)
Pham, Thanh
Saimaan ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014060612070
https://urn.fi/URN:NBN:fi:amk-2014060612070
Tiivistelmä
The purpose of this study is to investigate internal communication issues in multinational corporations. The thesis was commissioned by Outotec Filters, a unit of global Outotec.
The theoretical part discusses the basics of communication, internal communication, multinational corporations and the related concepts, gathered from books and previous researches. The empirical data were collected solely by qualitative method. Semi-structured interviews were conducted with ten employees of the case company.
The results of the study show that Outotec Filters employees are dealing with several difficulties in achieving effective internal communication, especially blue-collar workers. Consequently, the satisfaction of blue-collar workers about the corporate internal communication is relatively lower than white-collar staffs.
Based on the findings of the issues, some suggestions were brought up to help the case company upgrade its internal communication. This research could serve as a reference material for other MNCs to review their communication management
The theoretical part discusses the basics of communication, internal communication, multinational corporations and the related concepts, gathered from books and previous researches. The empirical data were collected solely by qualitative method. Semi-structured interviews were conducted with ten employees of the case company.
The results of the study show that Outotec Filters employees are dealing with several difficulties in achieving effective internal communication, especially blue-collar workers. Consequently, the satisfaction of blue-collar workers about the corporate internal communication is relatively lower than white-collar staffs.
Based on the findings of the issues, some suggestions were brought up to help the case company upgrade its internal communication. This research could serve as a reference material for other MNCs to review their communication management