The Continuum of the Performance Management Process of Aurinkomatkat
Joro, Miia; Lehtonen, Sade (2014)
Lataukset:
Joro, Miia
Lehtonen, Sade
HAAGA-HELIA ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201405178406
https://urn.fi/URN:NBN:fi:amk-201405178406
Tiivistelmä
This thesis was conducted by two international tourism degree program students of HAAGA-HELIA University of Applied Sciences (UAS) Miia Joro and Sade Lehtonen. The commissioner of the thesis was Aurinkomatkat. The aim of the thesis was to pro-vide Aurinkomatkat information about the effectiveness of their performance management process. They wanted to establish a continuum for their performance management process for the employees working abroad.
The objective of this thesis was to find out whether the employees of Aurinkomatkat considered that there was a continuum in their performance management process. Subsequent objective was to find out the best practices to improve the current performance management process.
A mixed methods research design was used since the data was collected quantitatively and the answers to the questionnaire were analyzed both quantitatively and qualitatively. A questionnaire was selected as the data collection method due to the amount of population and its distribute nature. The questionnaires to the employees working abroad were sent out on the 14th of March, and by the 7th of April, 18 responses had been received. That was a total of 16.4 percent of the amount of employees working in destinations outside of Finland. From the 18 respondents, eight were destination managers and ten were guides.
The results showed that there is still room for improvement in the performance management process of Aurinkomatkat. The areas that needed the most improvement were cross-cultural issues, reward targets and providing feedback. Based on the results of the questionnaire, recommendations for improvement were gathered, and the parts that needed improvement were pointed out.
The objective of this thesis was to find out whether the employees of Aurinkomatkat considered that there was a continuum in their performance management process. Subsequent objective was to find out the best practices to improve the current performance management process.
A mixed methods research design was used since the data was collected quantitatively and the answers to the questionnaire were analyzed both quantitatively and qualitatively. A questionnaire was selected as the data collection method due to the amount of population and its distribute nature. The questionnaires to the employees working abroad were sent out on the 14th of March, and by the 7th of April, 18 responses had been received. That was a total of 16.4 percent of the amount of employees working in destinations outside of Finland. From the 18 respondents, eight were destination managers and ten were guides.
The results showed that there is still room for improvement in the performance management process of Aurinkomatkat. The areas that needed the most improvement were cross-cultural issues, reward targets and providing feedback. Based on the results of the questionnaire, recommendations for improvement were gathered, and the parts that needed improvement were pointed out.