How IT Department Supports the SAP Software Implementation in Hoang Anh Gia Lai Multi-sector Company
Doan, Truc (2014)
Doan, Truc
Savonia-ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201403253478
https://urn.fi/URN:NBN:fi:amk-201403253478
Tiivistelmä
Systems, Applications and Products in data processing (SAP) software is popular nowadays due to its significant benefits for the organizations. Being one of the biggest multi-sector companies in Vietnam, it is essential for Hoang Anh Gia Lai (HAGL) to apply the software into the daily operations. The key objective of this thesis was to find out the best practices between the company’s users’ expectations and how Information Technology (IT) department supports the SAP operations.
There are two research methods used in the thesis, which are quantitative (with questionnaire) and qualitative (with interviews) surveys. The target group of the questionnaire were all the employees (except the managerial levels) who are working at the HAGL representative office. The survey’s purpose was to evaluate the usefulness of the software and how the employees are satisfied as well as proficient with the SAP software. For the qualitative survey, the interviewees were some of the representative office IT department members. The aim of the interview was to get to know the means, options, difficulties as well as opportunities the representative IT department has to face in maintaining the SAP operations. It could be concluded from the research results that the SAP end-users were highly satisfied with the IT department’s support at HAGL representative office. Nevetheless, there are still some weaknesses which need to be improved to make the company’s SAP solution better in the long-run.
In addition to the SAP software issues, the thesis also provides some theories about Foreign Direct Investment, which the case company is applying when expanding its market outside Vietnam. The theoretical and empirical parts are sometimes combined, so that the readers may understand the topic more clearly. At the end of the thesis, some suggestions are made with the hope to help the SAP users in the company as well as the IT department to utilize the SAP software more efficiently.
There are two research methods used in the thesis, which are quantitative (with questionnaire) and qualitative (with interviews) surveys. The target group of the questionnaire were all the employees (except the managerial levels) who are working at the HAGL representative office. The survey’s purpose was to evaluate the usefulness of the software and how the employees are satisfied as well as proficient with the SAP software. For the qualitative survey, the interviewees were some of the representative office IT department members. The aim of the interview was to get to know the means, options, difficulties as well as opportunities the representative IT department has to face in maintaining the SAP operations. It could be concluded from the research results that the SAP end-users were highly satisfied with the IT department’s support at HAGL representative office. Nevetheless, there are still some weaknesses which need to be improved to make the company’s SAP solution better in the long-run.
In addition to the SAP software issues, the thesis also provides some theories about Foreign Direct Investment, which the case company is applying when expanding its market outside Vietnam. The theoretical and empirical parts are sometimes combined, so that the readers may understand the topic more clearly. At the end of the thesis, some suggestions are made with the hope to help the SAP users in the company as well as the IT department to utilize the SAP software more efficiently.