Designing Service Location Network : Regional Examination in the City of Helsinki
Kuusela, Matti (2013)
Kuusela, Matti
Metropolia Ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013053011930
https://urn.fi/URN:NBN:fi:amk-2013053011930
Tiivistelmä
Service Location Network process is one of the most important ways to increase productivity in the public sector. The efficient design of service locations enables savings in both real estate expenses and in support service expenses, as well as enables savings in other existing resources. However, even in mature regions, success of Service Location Network Design does not happen automatically. It requires a streamlined process and management of its design.
The purpose of this Thesis is to study service location network within the context of municipal services, especially for the locations of educational and day care services. The aim of this Thesis is to develop a service location process that can be applied to the design of service locations in one region in the City of Helsinki, Kaarela region. A conceptual framework for Service Location Network Design is developed based on other existing cases and used to support the proposed model of Service Location Network Design process.
As a research method, this study utilizes a case study approach based on the empirical data from real life cases. The empirical material is mostly collected from the Kaarela case, with the data coming from documentation, interviews, discussions and workshops. The interview, discussion and workshop participants were selected to get a broad perspective and include experts from different city departments and organizational levels, including senior management, project management, architects and facility managers.
The outcome of the Thesis is a proposal for a new process model for Service Location Network Design to be applied in the City of Helsinki. This Thesis revealed that the municipal Service Location Network Design is based on practice and was an unexplored research area. This Thesis aims to fulfill this gap and proposes a process model based on retail, industry and service location theory and utilizes the previous works made in the field of Service Location Network Design in Helsinki. The process model also helps to change mindset from a strictly time-bound project approach into an agile process.
The purpose of this Thesis is to study service location network within the context of municipal services, especially for the locations of educational and day care services. The aim of this Thesis is to develop a service location process that can be applied to the design of service locations in one region in the City of Helsinki, Kaarela region. A conceptual framework for Service Location Network Design is developed based on other existing cases and used to support the proposed model of Service Location Network Design process.
As a research method, this study utilizes a case study approach based on the empirical data from real life cases. The empirical material is mostly collected from the Kaarela case, with the data coming from documentation, interviews, discussions and workshops. The interview, discussion and workshop participants were selected to get a broad perspective and include experts from different city departments and organizational levels, including senior management, project management, architects and facility managers.
The outcome of the Thesis is a proposal for a new process model for Service Location Network Design to be applied in the City of Helsinki. This Thesis revealed that the municipal Service Location Network Design is based on practice and was an unexplored research area. This Thesis aims to fulfill this gap and proposes a process model based on retail, industry and service location theory and utilizes the previous works made in the field of Service Location Network Design in Helsinki. The process model also helps to change mindset from a strictly time-bound project approach into an agile process.