BEEP! YOU'VE CHECKED IN : Technological Development and its Impact on the Air Transportation Industry
Grzymislawska, Anna (2013)
Grzymislawska, Anna
Centria ammattikorkeakoulu (Keski-Pohjanmaan ammattikorkeakoulu)
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201305066495
https://urn.fi/URN:NBN:fi:amk-201305066495
Tiivistelmä
This thesis focused on the development of technology and its impact on the air transportation industry mainly from the customer point of view. The aim of this report was to study how important the technology and its development is for air travel in tourism industry.
The author of the thesis has analysed the value of air travel globally, the impacts of technology on air travel in general terms, as well as in historical terms showing how much the World Wide Web and Global Distribution Systems have improved the industry, and also introduced the new technologies which are or will be available for customers on the air travel market.
Future trends in the field of air travel regarding the technological development such as the growing importance of self-service facilities at airports, mobile self-service and mobile commerce, social media and traveller experience have been identified and discussed.
A quantitative customer satisfaction research has been done for Helsinki Vantaa Airport operator Finavia. The questionnaire was delivered to the passengers of the Helsinki Vantaa Airport and the respondents were interviewed about the technological innovations and also asked to evaluate the airport. The main findings of the research were that the majority of the passengers are interested in the development of technology in air travel, but they still do not know much about the available innovations thus there should be more promotion of them, especially within the leisure travellers as they tend to be less informed than the business travellers.
The author of the thesis has analysed the value of air travel globally, the impacts of technology on air travel in general terms, as well as in historical terms showing how much the World Wide Web and Global Distribution Systems have improved the industry, and also introduced the new technologies which are or will be available for customers on the air travel market.
Future trends in the field of air travel regarding the technological development such as the growing importance of self-service facilities at airports, mobile self-service and mobile commerce, social media and traveller experience have been identified and discussed.
A quantitative customer satisfaction research has been done for Helsinki Vantaa Airport operator Finavia. The questionnaire was delivered to the passengers of the Helsinki Vantaa Airport and the respondents were interviewed about the technological innovations and also asked to evaluate the airport. The main findings of the research were that the majority of the passengers are interested in the development of technology in air travel, but they still do not know much about the available innovations thus there should be more promotion of them, especially within the leisure travellers as they tend to be less informed than the business travellers.