Contract Lifecycle Management on the sell-side : a case study in upstream Oil and Gas industry
Nguyen, Phan Huyen My (2013)
Nguyen, Phan Huyen My
Lahden ammattikorkeakoulu
2013
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201305025795
https://urn.fi/URN:NBN:fi:amk-201305025795
Tiivistelmä
Contract lifecycle management (CLM) is becoming a powerful tool for business optimization as pressure grows on modern organizations to develop contract competence. In the context of upstream oil and gas industry, complex contract landscape and escalating burden of regulatory compliance have further driven the demand for effective management of contractual agreements.
This thesis examines the implementation of customer contract management in an oilfield services company. The goal set out is to depict a holistic view of CLM from the sell-side perspective and to contribute to the efficient practices of CLM.
Qualitative enquiry and deductive approach are utilized as main research methods and modes of analysis in the study. Data collection is derived from documents, observations and interviews.
The primary premise of the theoretical background includes the basic concept of CLM and the fundamental elements of a CLM system. An overview of current state and future outlook for CLM is also provided along with the contract management maturity model for assessment.
The empirical part deals with the CLM at the Case Company and the issues around CLM in upstream oil and gas. The case implementation of CLM is illustrated step by step with respects to the constituent elements of CLM. Based on the maturity model laid out in theoretical part, an analysis of the case CLM is carried out and suggestions for improvements at the Case Company are put forward.
The pursuit for an effective CLM system is concluded with the implications drawn from the analysis. The research findings may assist readers with interest in CLM to improve the current practices and alleviate hindrances to CLM implementation.
This thesis examines the implementation of customer contract management in an oilfield services company. The goal set out is to depict a holistic view of CLM from the sell-side perspective and to contribute to the efficient practices of CLM.
Qualitative enquiry and deductive approach are utilized as main research methods and modes of analysis in the study. Data collection is derived from documents, observations and interviews.
The primary premise of the theoretical background includes the basic concept of CLM and the fundamental elements of a CLM system. An overview of current state and future outlook for CLM is also provided along with the contract management maturity model for assessment.
The empirical part deals with the CLM at the Case Company and the issues around CLM in upstream oil and gas. The case implementation of CLM is illustrated step by step with respects to the constituent elements of CLM. Based on the maturity model laid out in theoretical part, an analysis of the case CLM is carried out and suggestions for improvements at the Case Company are put forward.
The pursuit for an effective CLM system is concluded with the implications drawn from the analysis. The research findings may assist readers with interest in CLM to improve the current practices and alleviate hindrances to CLM implementation.