Increasing Compliance with Company rules in a multi-cultural group of floor workers. Case company: Caternet Finland Oy
Buyondo, Joseph (2012)
Buyondo, Joseph
HAAGA-HELIA ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012121119033
https://urn.fi/URN:NBN:fi:amk-2012121119033
Tiivistelmä
This thesis is a piece of research done whilst working for Caternet Finland Oy, a food company located and operating in Helsinki, Finland. The thesis originates from the researcher’s experience in the company. While working for the company the author realized a problem with in-house compliance of company rules, mainly when it comes to the floor workers.
The main objective of my research was to study how Caternet Finland Oy can increase internal compliance within its multi-cultural group of floor workers through improving the communication of rules and regulations. The purpose is therefore to detect weaknesses and loopholes in the entire structure, but mainly in the communication of company rules to the multi-cultural group of shop floor workers.
The research was carried out by using the qualitative research method. The data was collected through face to face interviews by the researcher himself. The interviews followed major themes, which included the following: rules and compliance employee communication and intercultural communication.
The results revealed that rules in Caternet Finland Oy are formulated from what the law stipulates, customer demands and what the management wants. There has not been through communication of these rules to floor workers. The few rules which have been communicated have not effectively reached the entire group of floor workers.
The research concludes that even though there are weaknesses in the formulation of rules, the company has more problems in the communication of rules to the workers. Intercultural communication has been viewed as the most urgent area for the company to check in order to achieve compliance from its multicultural group of floor workers. Suggestions are given for the company on how to improve the communication of rules.
The main objective of my research was to study how Caternet Finland Oy can increase internal compliance within its multi-cultural group of floor workers through improving the communication of rules and regulations. The purpose is therefore to detect weaknesses and loopholes in the entire structure, but mainly in the communication of company rules to the multi-cultural group of shop floor workers.
The research was carried out by using the qualitative research method. The data was collected through face to face interviews by the researcher himself. The interviews followed major themes, which included the following: rules and compliance employee communication and intercultural communication.
The results revealed that rules in Caternet Finland Oy are formulated from what the law stipulates, customer demands and what the management wants. There has not been through communication of these rules to floor workers. The few rules which have been communicated have not effectively reached the entire group of floor workers.
The research concludes that even though there are weaknesses in the formulation of rules, the company has more problems in the communication of rules to the workers. Intercultural communication has been viewed as the most urgent area for the company to check in order to achieve compliance from its multicultural group of floor workers. Suggestions are given for the company on how to improve the communication of rules.