Analysis of how to develop international business knowledge of Finnish employees Case Company X
Järvensivu, Mikko (2012)
Järvensivu, Mikko
HAAGA-HELIA ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012110714964
https://urn.fi/URN:NBN:fi:amk-2012110714964
Tiivistelmä
The research for this confidential thesis was commissioned by company X. The goal was to develop the knowledge of the Finnish employees of company X on how to conduct international business. An investigation into existing difficulties in internationalization was a secondary objective of this thesis.
The outcome of this thesis includes the findings, and suggestions for company X. The main method of reporting the findings and suggestions was a PowerPoint presentation for company X. It also serves as a document for the company and is separate from this thesis report. For company X, this report will serve as an extension of the actual presentation.
The thesis project began in November of 2011, and ended as scheduled in June 2012. The background for the research were the findings of two workshops from 2009, conducted by the human resource department of company X. Interviews with 10 specialists were the main method of data collection. The interviews too place between March 20, 2012 and April 17, 2012.
The key findings were that the most beneficial international knowledge transfer methods for the employees of company X are on the job learning. Secondly beneficial is mentoring. It was noted that classroom training is at a poor level in company X and needs to be developed through assessing noise and five basic knowledge transfer factors. Findings relating to the internationality workshops of 2009 showed that there has been some development since then. Focusing on improving Finnish communication skills and small-talk skills, as well as face-to-face communication with a foreign customer, were seen as being of vital importance for further development.
The outcome of this thesis includes the findings, and suggestions for company X. The main method of reporting the findings and suggestions was a PowerPoint presentation for company X. It also serves as a document for the company and is separate from this thesis report. For company X, this report will serve as an extension of the actual presentation.
The thesis project began in November of 2011, and ended as scheduled in June 2012. The background for the research were the findings of two workshops from 2009, conducted by the human resource department of company X. Interviews with 10 specialists were the main method of data collection. The interviews too place between March 20, 2012 and April 17, 2012.
The key findings were that the most beneficial international knowledge transfer methods for the employees of company X are on the job learning. Secondly beneficial is mentoring. It was noted that classroom training is at a poor level in company X and needs to be developed through assessing noise and five basic knowledge transfer factors. Findings relating to the internationality workshops of 2009 showed that there has been some development since then. Focusing on improving Finnish communication skills and small-talk skills, as well as face-to-face communication with a foreign customer, were seen as being of vital importance for further development.