Polarpersonaltrainer.com Online Training Software : A user experience study
Harjamäki, Joonas (2011)
Harjamäki, Joonas
Metropolia Ammattikorkeakoulu
2011
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201205076785
https://urn.fi/URN:NBN:fi:amk-201205076785
Tiivistelmä
This thesis study was made in co-operation with Polar Research & Development department in order to find out how polarpersonaltrainer.com online training software meets the needs of Polar Fitness customer group. Serving their customers and providing them quality products that meet their needs is an important factor for Polar. The primary goals of this study were to get to know Polar Fitness customer group better and to study how polarpersonaltrainer.com pleases the customer group and how it could be developed to better meet the customer group’s needs in the future.
A group of six study participants were recruited using Polar's tester bank. The research period consisted of a three phased probe. The first phase was a start-up interview in order to collect information about the study participants. The second phase was a three week online diary. During the diary phase information was collected using selected open-ended questions to figure out developmental needs for the main features of the service and a set of standardized questions to find out information about the basic web service using habits of the users. The third phase was a final observation and interview meeting. In the meeting the study participants demonstrated their basic use of polarpersonaltrainer.com, talked about their developmental ideas, commented on the ideas made by other study participants, and gave feedback about the research. The final interviews were also recorded for later examination.
The results of this thesis study were considered comprehensive by Polar Electro and the results will be helpful in further developing polarpersonaltrainer.com.
A group of six study participants were recruited using Polar's tester bank. The research period consisted of a three phased probe. The first phase was a start-up interview in order to collect information about the study participants. The second phase was a three week online diary. During the diary phase information was collected using selected open-ended questions to figure out developmental needs for the main features of the service and a set of standardized questions to find out information about the basic web service using habits of the users. The third phase was a final observation and interview meeting. In the meeting the study participants demonstrated their basic use of polarpersonaltrainer.com, talked about their developmental ideas, commented on the ideas made by other study participants, and gave feedback about the research. The final interviews were also recorded for later examination.
The results of this thesis study were considered comprehensive by Polar Electro and the results will be helpful in further developing polarpersonaltrainer.com.