Information security analysis for remotely served customer service concept
Zheng, Shutao (2012)
Zheng, Shutao
Kemi-Tornion ammattikorkeakoulu Lapin ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201205036033
https://urn.fi/URN:NBN:fi:amk-201205036033
Tiivistelmä
ABSTRACT
Zheng, Shutao 2012. Information security analysis for remotely served customer service concept. Bachelor’s Thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 50.
In today’s global business environment, the importance of information has been widely accepted. Information is widely used for commercial and governmental organizations’ information systems. Besides, there are an increasing number of commercial and governmental organizations depending on information. However, as for the risks of operational business, benefits and opportunities, they are making information security management an increasingly critical part of business management.
This thesis work is a case study of a network kiosk. The objective of this thesis is to analyze what the information security risks are in this system, what the physical threats, the technical threats or malfunctions, and the communication and software threats are. This thesis focuses on how to improve the system of information security.
Constructive research is a core research methodology which covers this research work to accomplish the objective of the thesis work. The data was collected from scientific resources from libraries and from a personal interview with the CEO of ETA Company. Besides, other data sources used for this thesis are the formal PDF documents and E-Books found through Web searching.
The expected output of this thesis is an analysis of the threats in the kiosk system. This research provides suggestions to improve the security systems for the case company called ETA Company. This research also gives guidelines for further development to build a table and reliable security architecture for remotely served customer service concept.
Zheng, Shutao 2012. Information security analysis for remotely served customer service concept. Bachelor’s Thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 50.
In today’s global business environment, the importance of information has been widely accepted. Information is widely used for commercial and governmental organizations’ information systems. Besides, there are an increasing number of commercial and governmental organizations depending on information. However, as for the risks of operational business, benefits and opportunities, they are making information security management an increasingly critical part of business management.
This thesis work is a case study of a network kiosk. The objective of this thesis is to analyze what the information security risks are in this system, what the physical threats, the technical threats or malfunctions, and the communication and software threats are. This thesis focuses on how to improve the system of information security.
Constructive research is a core research methodology which covers this research work to accomplish the objective of the thesis work. The data was collected from scientific resources from libraries and from a personal interview with the CEO of ETA Company. Besides, other data sources used for this thesis are the formal PDF documents and E-Books found through Web searching.
The expected output of this thesis is an analysis of the threats in the kiosk system. This research provides suggestions to improve the security systems for the case company called ETA Company. This research also gives guidelines for further development to build a table and reliable security architecture for remotely served customer service concept.