Analysing the Outbound logistics process enhancements in Nokia-Siemens Networks Global Distribution Center
Marjeta, Katri (2011)
Marjeta, Katri
Kemi-Tornion ammattikorkeakoulu Lapin ammattikorkeakoulu
2011
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011122219146
https://urn.fi/URN:NBN:fi:amk-2011122219146
Tiivistelmä
Marjeta, Katri. 2011. Analysing the outbound logistics process enhancements in Nokia-Siemens Networks Global Distribution Center. Master´s thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 57. Due to confidentiality issues, this work has been modified from its original form.
The aim of this Master Thesis work is to describe and analyze the outbound logistics process enhancement projects executed in Nokia-Siemens Networks Global Distribution Center after the Nokia and Siemens merger in 2007. The operations of the combined companies started during 2008 and outbound performance dropped on the second half of 2008 despite the fact that the used outbound logistics processes remained the same. The reasons that caused the poor performance with the outbound logistics process are analyzed. Further, the measures that were taken to get the performance back to the desired level are described.
The key outbound performance enhancement projects are described and the success ratios are being analyzed from the project work point of view as well as from process change point of view, the emphasis being on the Export Shelf Enhancement project (ExpoSe). The Export Shelf Enhancement project work is reviewed from international
project work point of view and the multi-cultural aspects are considered. In addition, the future enhancement projects, which can utilize the process automation solution, are being listed.
Based on the analysis the poor performance was mainly originated by the tight schedule of the integration projects. Several performance improvement projects were established to get the performance back on the desired level. The finding of this Thesis is that those short-term projects were considered to be successful as the set goals were met on time. In addition, the ExpoSe project can be considered successful as the GDC outbound process was enhanced. Further study is needed to establish whether the same process can be copied to other HWS distribution centers.
The aim of this Master Thesis work is to describe and analyze the outbound logistics process enhancement projects executed in Nokia-Siemens Networks Global Distribution Center after the Nokia and Siemens merger in 2007. The operations of the combined companies started during 2008 and outbound performance dropped on the second half of 2008 despite the fact that the used outbound logistics processes remained the same. The reasons that caused the poor performance with the outbound logistics process are analyzed. Further, the measures that were taken to get the performance back to the desired level are described.
The key outbound performance enhancement projects are described and the success ratios are being analyzed from the project work point of view as well as from process change point of view, the emphasis being on the Export Shelf Enhancement project (ExpoSe). The Export Shelf Enhancement project work is reviewed from international
project work point of view and the multi-cultural aspects are considered. In addition, the future enhancement projects, which can utilize the process automation solution, are being listed.
Based on the analysis the poor performance was mainly originated by the tight schedule of the integration projects. Several performance improvement projects were established to get the performance back on the desired level. The finding of this Thesis is that those short-term projects were considered to be successful as the set goals were met on time. In addition, the ExpoSe project can be considered successful as the GDC outbound process was enhanced. Further study is needed to establish whether the same process can be copied to other HWS distribution centers.