How to Reduce Attrition in Company X?
Piela, Laura (2011)
Piela, Laura
Tampereen ammattikorkeakoulu
2011
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201104114143
https://urn.fi/URN:NBN:fi:amk-201104114143
Tiivistelmä
Attrition is one of the biggest issues requiring improvement at Company X like in its field of business in general. Many people that apply to contact center field are searching for a short-term employment only. In order to reduce attrition, it is important to acknowledge the real reasons why an employee decides to resign. This study concentrates on the factors that most effect on the decision to resign and tries to go deeper.
The objective of this study was to find out the real reasons behind an employee’s decision to resign and collect improvement ideas or methods to decrease the amount of yearly resignations at Company X.
In addition to theoretical frame of reference, the study is based on qualitative analysis. During 3 months the exiting employees answered an anonymous questionnaire and 22 were interviewed in person. Written data was collected from 18 respondents. The questions were related to one’s experience on atmosphere, image of work content before and after employment, supervisors, training, scheduling and so on.
Majority of respondents stated that Company X was a good employer. Issues that affected on the decision to leave were lack of time (students) and issues with supervisors. The most common reason mentioned, was the monotonous work content. Work content was not mentioned as the main reason, however, but a reason effecting the decision. Main reasons were mostly studies, uncompetitive salary or lack of feel of success.
In order to decrease the level attrition at a company like Company X, the employer must affect on employees’ motivation and gain commitment though motivated employees.
Company X conducts certain researches for their personnel regularly and are therefore well aware of points of improvements. According to the results gathered from this research, there is work to do to improve supervisors’ leadership skills. Also recognizing the signs before one decides to resign is important. By keeping up and improving the great working atmosphere and creating varying working possibilities, Company X can try to decrease attrition to the target level.
The objective of this study was to find out the real reasons behind an employee’s decision to resign and collect improvement ideas or methods to decrease the amount of yearly resignations at Company X.
In addition to theoretical frame of reference, the study is based on qualitative analysis. During 3 months the exiting employees answered an anonymous questionnaire and 22 were interviewed in person. Written data was collected from 18 respondents. The questions were related to one’s experience on atmosphere, image of work content before and after employment, supervisors, training, scheduling and so on.
Majority of respondents stated that Company X was a good employer. Issues that affected on the decision to leave were lack of time (students) and issues with supervisors. The most common reason mentioned, was the monotonous work content. Work content was not mentioned as the main reason, however, but a reason effecting the decision. Main reasons were mostly studies, uncompetitive salary or lack of feel of success.
In order to decrease the level attrition at a company like Company X, the employer must affect on employees’ motivation and gain commitment though motivated employees.
Company X conducts certain researches for their personnel regularly and are therefore well aware of points of improvements. According to the results gathered from this research, there is work to do to improve supervisors’ leadership skills. Also recognizing the signs before one decides to resign is important. By keeping up and improving the great working atmosphere and creating varying working possibilities, Company X can try to decrease attrition to the target level.