The Key Drivers of the E-Commerce Parcel Services in Finland: A Qualitative Study on the Decisions of E-retailers
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Journal Title
Journal ISSN
Volume Title
Perustieteiden korkeakoulu |
Master's thesis
Author
Date
2014
Department
Major/Subject
Teollisuustalous
Mcode
TU-22
Degree programme
Language
en
Pages
43 s.
Series
Description
Supervisor
Holmström, JanThesis advisor
Pilviö, EevaKeywords
verkkokauppa, pakettipalvelut, toimitustavat, E-commerce, parcel services, SERVQUAL, delivery methods